1xbid FAQ — Answers to All Your Questions

Most deposits are credited instantly. However, network delays can occasionally cause a wait of 5–10 minutes. If more than 15 minutes have passed, contact 1xbid live chat with a screenshot or transaction ID of your payment. Our support team will resolve the issue quickly.

1xbid does not charge any deposit fees. However, your mobile banking service or bank may apply its own transaction charges — that depends on your provider's own policy. There are no extra costs from our side.

The minimum deposit at 1xbid is ৳300 — and this applies to all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you need to send ৳300 or more. You'll also get a 100% bonus on your first deposit, up to ৳10,000.

1xbid supports fully Bangladesh-friendly payment methods. You can deposit via bKash, Nagad, Rocket, Upay or bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). All methods are secure and fast.

Log in to your 1xbid account, go to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount and complete the payment following the instructions provided. The whole process takes just a few minutes and the funds are credited to your account right away.

In progressive jackpot slots, a small portion of each bet goes into a central pool. The more players wager, the larger the prize grows. When a specific condition is met — such as hitting a particular combination — one lucky player wins the entire jackpot pool. After that, the pool resets and starts building again.

Each slot has its own minimum and maximum bet limits. If you want to play longer on a small budget, pick a slot with a lower minimum bet. Check the volatility — low-volatility slots pay smaller wins more often and keep your balance stable, while high-volatility slots can go long stretches without a win but may pay out a larger prize. Try demo mode first to find what suits you.

Winnings from free spins are usually added as bonus balance. To withdraw that bonus, you need to meet specific wagering requirements. The conditions may differ between free spins tied to a bonus offer and free spins triggered naturally within a game. Check the terms of the relevant offer for full details.

Volatility measures how often a slot pays out and how large those payouts are. Low volatility: small prizes come frequently and your balance stays steady. High volatility: you may go a long time without a win, but a big prize can appear suddenly. The best strategy is to choose based on your playing style and patience.

Yes, many slots have a demo or fun mode where you can try the game with virtual credits and no risk. This is especially useful for new players — you get to understand the features, bonus rounds, and mechanics thoroughly before placing real bets.

At the end of each week, cashback is calculated based on your net losses. The cashback rate is determined by your current VIP tier and is credited directly to your account at a set time. The more active you are in the 1xbid VIP system, the more cashback you receive.

Tier changes are based on your regular playing activity. The more consistently you play and stay active on the platform, the faster you create the opportunity to advance to the next tier. To find out the specific turnover thresholds, check the VIP section of your account or ask via live chat.

1xbid has three VIP tiers:

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.7%
• Gold — weekly cashback up to 1.0%

Each tier comes with additional benefits — the higher you go, the greater the rewards.

VIP members receive several exclusive benefits in addition to weekly cashback. These include priority customer support, special promotional offers, faster withdrawal processing, and the possibility of a personal account manager at higher tiers. View the full list of benefits on the VIP page in your account.

The terms on cashback are much simpler than those on standard bonuses. To find out how much of your weekly cashback can be withdrawn directly, visit the Promos section of your account or ask via 1xbid live chat — the team will explain the details.

A KYC verification request typically comes when you make a large withdrawal for the first time, or to confirm the security of your account. This is a standard process that keeps your account safe and protects it from unauthorized use. Once verified, you do not need to go through it again.

For proof of identity, a National ID (NID), passport, or driving licence is accepted. For proof of address, a bank statement or government-issued letter (recent, issued within the last three months) can be submitted. Documents must be clear, complete, and show a valid expiry date.

Yes, 1xbid uses SSL encryption to keep all data secure. Your personal documents are used only for the verification process and are never shared with third parties — in line with our privacy policy, your information is completely safe.

If your verification is rejected, you will usually receive a message explaining the reason — such as a blurry image, an expired document, or a mismatch in details. Resolve the issue and resubmit new documents. If you are unsure what to do, contact 1xbid live chat and the support team will guide you step by step.

After you submit your documents, our team reviews them as quickly as possible. If all paperwork is correct and clear, the process is completed promptly. You can see your account status during verification and will receive a notification once it is updated.