Data Protection

1xbid's Privacy Policy — Your Information Is Our Responsibility

This policy explains in detail how your personal information is collected, used, and kept safe when you use the 1xbid platform.

Last updated: January 2026

Introduction

Why This Policy Applies

This privacy policy ("Policy") applies to the 1xbid platform and all related services. We are committed to protecting the privacy of the information you provide when visiting the website, creating an account, participating in betting or gaming activities, and contacting our support team.

By using the 1xbid platform, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

Important: 1xbid always protects your personal information using SSL encryption technology. We never sell your information to third parties.

Detailed Policy

Full Details of the Privacy Policy

1 Types and Methods of Data Collection

The 1xbid platform may collect the following types of information from you:

Identity information: Your full name, date of birth, and details from your national ID card or passport (required for age verification).
Contact information: Email address, mobile number, and postal address.
Financial information: Details of your payment method (bKash, Nagad, Rocket, Upay, or bank account details), transaction history, and deposit and withdrawal records.
Account information: Username, password (in encrypted form), security questions, and account preferences.
Usage information: Gaming and betting history, login times and dates, device type used, and browsing behaviour.
Technical information: IP address, cookie data, device identifiers, and log files.

We only collect information that is necessary. Collecting excessive or irrelevant personal information is against our policy.

2 Purposes of Using Your Information

1xbid uses your information for the following legitimate purposes:

Account management and verification: To confirm your identity and keep your account secure.
Age verification: To confirm you are at least 21 years old to participate on the platform.
Processing financial transactions: To smoothly process deposits, withdrawals, and bonus payments.
Providing customer support: To help resolve your questions, complaints, and requests.
Fraud prevention: To detect suspicious activity and maintain the security of the platform.
Service improvement: To analyse user experience and improve the quality of the platform.
Legal compliance: To comply with applicable laws and the directives of regulatory bodies.
Communication: To send important account-related notifications and security alerts.

3 Data Storage and Security

Protecting your personal information is 1xbid's top priority. We use industry-standard technical and organisational measures to protect your information from unauthorised access, modification, disclosure, or deletion.

SSL/TLS encryption: All data transmitted on our website is protected using SSL encryption technology.
Password hashing: Your password is never stored directly — it is kept only as an encrypted hash.
Access control: Only authorised personnel can access your information.
Regular security audits: We conduct regular security assessments to identify potential vulnerabilities.
Data retention period: Information is retained for as long as your account is active and for as long as required to meet legal obligations.

4 Sharing Information with Third Parties

1xbid does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment processors: Necessary information is shared with authorised payment services such as bKash, Nagad, Rocket, Upay, and associated banks to complete financial transactions.
Technology partners: Trusted technology service providers who assist in operating the platform, working under strict confidentiality agreements.
Legal requirements: Information may need to be disclosed to authorities due to a court order or legal obligation.
Fraud prevention: Limited information may be shared with relevant agencies to prevent fraudulent activity.
Business succession: Information may be transferred in the event of a company merger or acquisition, but the terms of this policy will remain in effect.

Before providing your information to any third party, we ensure they follow equivalent privacy protection standards.

5 Cookies and Tracking Technologies

The 1xbid website uses cookies and similar technologies to improve your browsing experience and maintain service quality.

Essential cookies: These are essential for the core functionality of the platform — such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
Functionality cookies: Help remember your preferences, such as language and other settings.
Analytics cookies: Used to understand how users interact with the platform, which helps improve the service.

You can manage cookies through your browser settings. However, disabling some cookies may limit the functionality of the platform.

6 Your Rights and Controls

You have the following rights regarding your personal information:

Right to access: You may request to know what information we hold about you.
Right to correction: You may request correction of inaccurate or incomplete information.
Right to deletion: In certain circumstances you may request deletion of your information (however, where legal obligations exist, not all information may be deletable).
Right to object to processing: You may object to the use of your information for certain purposes.
Data portability: You may request a copy of your information in an easily readable format.
Withdrawal of consent: Where processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will always process your request promptly and with care.

7 Protection of Minors' Information

The 1xbid platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has provided information, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has registered on our platform, please contact us.

Age confirmation: During the account verification process, we may request the necessary documents to confirm age. This is solely for the security of the platform.

8 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that your information remains protected in accordance with the standards described in this policy.

For any international data transfer, we ensure appropriate contractual safeguards are in place and comply with applicable laws.

9 Steps in the Event of a Data Breach

If a data security breach occurs that may affect your personal information, we will:

Take necessary action as quickly as possible after the incident is identified.
Notify affected users within an appropriate timeframe.
Transparently communicate the nature of the breach, the potential impact, and the steps we have taken.
Improve our systems to prevent such incidents in the future.

10 Changes to This Policy

1xbid may update this privacy policy from time to time. For any significant changes, we will:

Update the "Last updated" date at the top of the page.
Notify registered users of significant changes by email.
Display a notification on the platform.

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Contact

Questions or concerns about privacy?

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights related to your information, please contact our support team. We provide support in both Bengali and English, 24/7.